We worked with Ofcom to understand how digital platform design can better protect users from potentially harmful online video content. Using our Behaviour Change Lab, we built a realistic video-sharing platform that mirrored the experience of leading consumer platforms and tested how different interface features influenced user behaviour. By combining digital product design, behavioural science and experimental analytics, we identified interventions—such as alert messages, auto-skip functionality and enhanced reporting tools—that encouraged safer user actions and generated robust evidence to support future online safety regulation.

We are leading the European Commission’s Digital Transformation Accelerator (DTA) Phase II, supporting the network of European Digital Innovation Hubs (EDIHs) to accelerate digital transformation and AI adoption across Europe. Working with partners including LOW Associates, ALLAI and the University of Bologna, we are helping SMEs and public sector organisations access advanced digital technologies, expertise and innovation services. Through platform development, ecosystem building, knowledge-sharing and AI-focused support, we are strengthening Europe’s digital innovation infrastructure and demonstrating our expertise in delivering large-scale digital transformation programmes. 

We worked with the European Commission through the WEB4HUB project to explore how digital identity systems can evolve to protect consumers in Web 4.0 and virtual worlds. Our research examined how secure, interoperable digital identities can help people participate safely in increasingly complex digital environments shaped by AI, immersive technologies and connected devices.

Verian's latest research on Australians' reactions to artificial intelligence found that three in four Australians used an AI tool in the past year, with chatbots leading adoption for information, content creation, planning and fact-checking. While AI is delivering clear productivity benefits, the study highlights important risks, particularly for people with disability and users of companion apps, where experiences of emotional dependence and inappropriate content have been reported. The findings provide an evidence base to inform Australia's evolving AI policy agenda, helping policymakers, regulators and technology providers balance innovation with appropriate safeguards.